Shipping policy

Thank you for shopping with Kickilo. We aim to provide clear, reliable, and transparent delivery information to all our customers throughout the United Kingdom.

1. Order Processing & Handling Time

Handling Time: Orders are processed within 1 – 3 business days (Monday to Friday).
Order Cutoff Time: 5:00 PM (GMT) Greenwich Mean Time. Orders placed after 5:00 PM will begin processing on the following business day.
Orders are not processed or dispatched on weekends or UK public holidays.

2. Shipping & Transit Time

Transit Time: 5 – 10 business days (Monday to Friday).
Shipping is handled Monday through Friday via established UK logistics partners.

3. Total Estimated Delivery Time

The estimated total delivery time is 6 – 13 business days (based on 1–3 business days handling time + 5–10 business days transit time).

4. Shipping Coverage & Costs

Coverage: We ship exclusively to addresses within the United Kingdom.
Shipping Fee: We offer £0.00 (Free Shipping) on all orders with no minimum order value required.
Currency: All prices and shipping options are processed in British Pounds (£ / GBP).

5. Shipping Carriers

Orders are dispatched through trusted postal and courier services in the UK (such as Royal Mail, EVRi, or DHL). The specific carrier is chosen based on package size and delivery location to ensure safe arrival.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a link to monitor your shipment.

7. Delivery Address & Accuracy

Please ensure your delivery address is accurate and complete at checkout. Kickilo is not responsible for delivery delays resulting from incomplete or incorrect address details provided by the customer.

8. Delayed, Lost, or Damaged Packages

If your package is delayed beyond 13 business days, or if it arrives damaged, please contact us immediately at [email protected] with your order number. For damaged packages, please include clear photographs of the outer box and product.

9. Contact Information

If you have any questions regarding our Shipping Policy, please reach out to us:

Trading Name: Kickilo
Legal Entity: MIDSET LTD (Company No. 17407016)
Registered Address: Unit A 82 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom
Email: [email protected]
Phone: +44 7828785030
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)