Privacy Policy

This Privacy Policy describes how Kickilo (operated by MIDSET LTD) collects, uses, stores, and protects your personal information when you visit or make a purchase from kickilo.uk.

1. Data Controller

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is:

MIDSET LTD (Company Registration No. 17407016)
Unit A 82 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom.

2. Information We Collect

When you visit or purchase from our store, we may collect the following categories of personal information:

Contact Details: Full name, email address, phone number, and delivery/billing address.
Order Information: Products purchased, order number, transaction records, and communication history.
Technical Data: IP address, browser type, device information, time zone settings, and browsing activity on our website.
Payment Information: Payment method selected and authorization status. (Note: All payment data is processed securely through encrypted third-party payment gateways. We do not store credit or debit card numbers on our servers).

3. How We Use Your Information

We process your personal data strictly as necessary to:

Process and fulfill your orders, including delivery arrangements and payment processing.
Send order updates, tracking information, and customer support communications.
Manage returns, refunds, and inquiries.
Comply with statutory tax, legal, and accounting obligations in the UK.
Detect and prevent fraudulent transactions or unauthorized access to our platform.
Improve our store design, user experience, and product offerings.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers to operate our store, including:

Logistics & Couriers: Delivery carriers (e.g., Royal Mail, EVRi, DHL) to deliver your packages.
Payment Gateways: Certified payment processors to handle secure payments and refunds.
Technology & Analytics Providers: Service providers like Google Analytics and Google Merchant Center to measure website performance and manage shopping feeds.
Legal Requirements: Regulatory, legal, or tax authorities when required by law.

5. Cookies and Advertising Services

Our website uses cookies and similar tracking technologies to ensure essential store functionality, remember preferences, and analyze traffic. We also utilize Google services (such as Google Analytics and Google Ads) to monitor performance and present relevant product listings. You can manage your cookie preferences at any time through your browser settings.

6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to help protect your personal information. Our website uses SSL/TLS encryption to help protect information transmitted between your device and our website, including during checkout.

7. How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, resolving disputes, and adhering to legal, tax, and reporting requirements under UK law (typically up to 6 years for accounting records).

8. Your Privacy Rights (UK GDPR)

Under UK data protection law, you have the following rights regarding your personal information:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request the deletion of your personal data (“Right to be forgotten”).
Right to Restrict Processing: Request that we limit how we process your data.
Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected].

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Information

If you have any questions or concerns regarding our Privacy Policy or data practices, please contact us:

Trading Name: Kickilo
Legal Entity: MIDSET LTD (Company No. 17407016)
Registered Office Address: Unit A 82 James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom
Email: [email protected]
Phone: +44 7828785030
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM (GMT)